Moen Smart Faucet Not Working (Causes and Fixes)

The Moen smart faucet is specialized for the feature of voice control activities. You can control the faucet with your voice. Furthermore, the Moen smart faucet can also control hand motion as well as with Moen smart app.

You need to install the Moen app on your phone so that you can enable the smart voice feature. You can pair your Moen app with Amazon Alexa or Google Assistant for voice control activating.

As you can use Moen smart faucet with your voice, sometimes it does not work due to an internet issue. Besides the internet issue, some other factors prevent the Moen smart faucet from working.

Things that Prevent Moen Smart Faucet from Working

The advantage of the Moen smart faucet over a touchless faucet is that you can run the smart faucet with voice control. Similar to Moen’s touchless faucet, the Moen smart faucet also faces the problem of not running.

You can troubleshoot the touchless Moen faucet by checking cables, sensors, or batteries. Checking these factors also resolves the issue of the Moen MotionSense faucet not turning off.

But the fixing process of the Moen smart faucet is a little different because you need an internet connection to operate a smart faucet with a voice controller.   

Various reasons prevent a Moen faucet from working. Most of the time, these issues occur because of no proper connection between the Moen app and Moen smart faucet. Below I gave some reasons for preventing Moen smart faucet from working along with solutions.

1. Check the Batteries

All types of touchless Moen faucets come with DC and AC options. The faucet requires electricity to turn it on and off the water automatically.

So if your smart faucet stops working, the first thing you need to check is the battery.

Moen smart faucet will not work if your batteries are low or dead.

In this case, you will need to change the batteries.

Moen claims the batteries can run the faucet for two years after installing them. Thus, if your batteries are more than two years old, it is time to replace them.

On the other hand, if you are using AC power, ensure the smart faucet is receiving electricity from the outlet. If you discover that the outlet beneath the sink is not working, replace it. 

2. Check the Supply Line

Check the supply lines to ensure they are turned on. The smart faucet will not flow water if the supply lines are closed.

Additionally, if you command a smart faucet to flow hot water, but it flows cold water, then your hot supply lines may be off.

Similarly, the faucet will not float cold water if the cold-water supply lines are off. Therefore, make sure the supply lines are tightened and turned on if your smart faucet does not work. 

3. Check the Cable

The Moen smart faucet necessitates the use of some cables. The cables are connected to the control box and the battery box. To get the faucet working again, check all of the cable attachments.

A smart faucet may not function if a cable is loose. Therefore, check and fix the cables as necessary.

4. Check the Internet Connection

An internet connection is necessary for the Moen smart faucet to function with voice control. A WiFi connection is required because you will need to command through Alexa or Google Assistant.

If your Moen smart faucet is not working after instructing your voice controller, check if your WiFi connection is functioning. If the WiFi is not functioning, fix it or contact your internet service provider.

5. Ensure Giving the Proper Command

Your voice controller will not instruct your smart faucet to operate if you don’t give it the proper command. So, ensure you are giving proper keywords according to your voice assistant. 

Such as for Google Assistant, you need to say, “Hey, Google, ask Moen to turn the water on the Moen water.” On the other hand, if you are using Alexa, you have to say, “Alexa, ask Moen to turn on the water.  

6. Check the Moen Faucet App

If your Moen faucet app has some issues, the faucet will not work. Many reasons can cause the not working Moen app.

The reasons that cause issues to the Moen app are loading errors, server errors, connection errors, or Screen Freeze.

To fix the issue check the internet connection is available. Moreover, if your phone does not have enough storage, it may create an issue with the app.

Your app will not update if your phone space runs out. The app may not update due to insufficient storage space.

7. Reset Smart Faucet

You can reset your smart faucet if you are unable to identify the cause of not working your faucet. Consequently, resetting your device will delete all of your pre-sets. So, you will need to reset

To reset the faucet put a paperclip into the reset button on the control box, wait two beeps or three to five seconds, and then take out the paperclip.

Why Moen Automatic Faucet Not Turning on?

A Moen automatic faucet has a proximity sensor that allows water to flow when a user’s hands are nearby. These types of faucets are popular in public washrooms such as airports or restaurants.

However, sometimes Moen’s automatic faucet did not turn on. As automatic faucets mostly use in public places, the sensors of the faucet may get dirty because a lot of people use them every day.

So, if the sensor gets covered with dirt or debris, the automatic faucet will not turn on. To clean them, take a clean towel and wipe the sensor.  

Final Words

Moen smart faucet is mostly common for voice control features. Sometimes the faucet did not work due to some reasons.

The cause of the faucet not working is an issue with the batteries, supply lines, cable internet connection, incorrect command instructions, and issues with the Moen app.

I hope by reading this article, you can get an idea about the reasons and solutions for not working a Moen smart faucet.