Troubleshooting Kraus Oletto Touch Faucet Issues!

Doing something about the persisting problems with your Kraus Oletto touch faucet may feel like a task. But with a proper easy Kraus Oletto touch faucet troubleshooting guide to follow, that hassle can feel a lot less frustrating. Don’t You Agree? 

Even if you don’t, you will at the end of this post.

Well, I imagine a simple Kraus Oletto touch faucet troubleshooting process where you resolve leaks, address issues of water not shutting off fully, fix hose retraction problems, unclog aerators, solve LED light problems, and repair touch infectivity.

Because more or less, those are the common problems most Kraus Oletto touch faucet owners would face. In this guide, allow me to help you address these issues and share some relevant notes you must know.

Exactly What Causes Problems with Kraus Oletto Touch Faucet?

I’ve shortlisted the most common problem causes. These are:

• Loose locking nut or misplaced cartridge causing leak under faucet handle.
• Damaged cartridge or improper fitted O-ring resulting in water not shutting off fully.
• Loose spray head and incorrectly installed washer leading to leaks between the hose and spray head.
• Improper hose weight causes problematic retraction of the hose.
• Clogged screen filter and aerator causing low flow.
• Battery issues cause the LED to not work or flash red.
• Closed faucet handles, direct contact with metal parts, and battery issues lead to ineffective touch control problems.

Now to fix these issues, you will require an easy-to-follow guide on Kraus faucet troubleshooting that I will be sharing in the next segment. 

Basic Kraus Oletto Touch Faucet Troubleshooting Steps

In this troubleshooting, I will try to cover all the steps together for checking and fixing the problems that we just discussed in the previous segment.

For Leaks in the Handle or Between Spray Head and Hose

The leaks can originate in several places. But it’s usually between the spray head and hose or right under the faucet handle. Each of these locations basically refers to a different set of possible culprits.

If you discover that the leak is coming underneath the faucet handle, there’s most likely something to do with the locking nut or cartridge.

To Fix Leak Under Faucet Handle:

• Look for the button that stays at the top of the faucet handle.
• Remove this button and access the set screw.
• Use a hex wrench to loosen the set screw.
• Carefully take off the handle.
• Use your hand to unscrew the cover hiding the cartridge.
• If you find that the locking nut is loose, get an adjustable wrench to tighten it.
• Check the seating of the cartridge, and reseat it for adjustments.

Now if the leaking spot is between the hose and spray head, then you must ensure the connection is right, plus check the washer.

To Fix the Leak Between Spray Head and Hose:

• Check if the spray head is loose and if so, you can simply use your hand to snugly tighten it.
• To access the washer, you need to remove the spray head from the hose.
• Now have a look inside the hose connection to inspect the washer position.
• If it’s seated improperly, correct the position.
• If you find damage signs in the washer, replace it.
• Reconnect the hose with the spray head and see if this solves the problem.

If the Water Does Not Shut off Fully

After sorting out leaks, you want to check if the water is shutting off fully with your Kraus Oletto touch faucet. It’s usually the cartridge that might be damaged or simply requires adjustment for the problem to go away.

To Fix Water Not Shutting off Fully Issue:

• Remove the handle top button, detach the set screw with a hex wrench, and take out the handle.
• Access the cartridge by removing the cover by unscrewing it.
• Now unscrew the locking nut using an adjustable wrench to access the ceramic disc cartridge.
• Look for any signs of damage within the cartridge and replace it in that case.
• Have a look at the seating of the O-ring. If the position is incorrect, reseat and reassemble everything backward.

Hose Retraction Issues & Clogged Aerator

A hose was suddenly not retracting as it should often signal a problem with the weight installation. The hose comes with a weight that is basically contributing to the mechanism of retraction. You need to readjust this hose weight and see if this revives the smooth retracting.

In the case of the clogged aerator, having low flow is the biggest signal. The water pressure seems to diminish, or you may notice the water flow is not as strong as it was before. You require accessing the aerator and cleaning it up.

An aerator key can help you to unscrew the aerator. And then, you simply need to turn on the water while holding the spray head tip to flush out any clog-causing dirt.

After cleaning the aerator, the flow should be back. If that’s not the case, you need to also check the hose connectors. You will find the screen filter that requires cleaning. Hot water is the best solution to clean any calcium buildup or debris from the screen.

LED Light Not Working

The Kraus Oletto touch faucet comes with an LED indicator that can also face several problems relating to the battery. Exactly what are the LED indicator light issues on the Oletto touch faucet that relates to the battery and how can you fix those?

Disconnected Power

Before stressing over why the LED light is not working on my Kraus faucet, I would make sure the power is actually connected.

Often The LED light is not working on a Kraus faucet simply because the battery box cable got disconnected and hence it’s not functional. However, it is also possible that the installation of the battery was done wrong. 

To fix this issue, you simply need to access the battery box cable and check if it’s connected right. 

And to make sure the battery is seated properly, refer to the Kraus installation manual and recheck.

Faucet Working in Mechanical Mode.

A faucet in mechanical mode may also have an LED light that fails to work. Simply switch it to Touch mode for the LED to work. Just tap on the faucet 5 times constantly for that. Or, if there’s a different mechanism, find it inside the manual.

Flashing Red Light

I am assuming you are a new owner of the Kraus Oletto touch faucet. Because a flashing red light is actually a normal signal that the faucet is sending to indicate low battery. Simply replace the battery and the faucet will run without any problems.

The possibility of a damaged battery is also there. Access the battery following the instructions given in the Kraus faucet manual and check. In such a case too, you need to go for a replacement.

Problematic Touch Control

Multiple things can make the touch control ineffective. This problem can also accompany the water not coming out at all.

To Fix an Insensitive Touch Control:

• Make sure the faucet handle is not closed. Touch the body or tube of the faucet and see if this triggers water flow.
• A stainless steel or marble-made sink may have a shank too near the sink. This causes direct contact between the metal parts and the sink making the touch insensitive. Consider adding triangle shape plastic gaskets will solve the problem.
• If you recently installed the faucet, make sure the power is turned on after the process. Reconnecting the battery box cable is what you need to do here.
• Low battery power can make the faucet touch controls ineffective. Tap the faucet five times and switch to mechanical mode to use the faucet until you replace the battery.

Additional Things to Check After Kraus Oletto Touch Faucet Troubleshooting

• Make sure there’s no connection failure causing problems with the touch faucet. You want to check all the wires and also the sensors ensuring the electrical parts are working fine.
• The dirty faucet can also cause malfunction by hindering the touch function of the faucet. Use mild soap and water to clean the exterior, valves, and sprayer heads.
• If the faucet is hard to turn off or on with the touch function, check the solenoid valve, as it is possibly worn out. This will require accessing the part in the battery pack and replacing it.
• If you are facing a problem with a newly installed Kraus Oletto, make sure the installation is done correctly. Refer to Kraus Oletto faucet installation instructions or contact a professional for that.

Kraus Oletto Touch Faucet Warranty

You can actually avail of Kraus customer service through the warranty that was offered for the Oletto touch faucet.

To Avail of the Warranty:

• You must be the original owner who bought the faucet.
• The faucet must be installed in your home.
• You have not applied any harsh cleaner, ammonia, bleach, or rough pads that damaged the surface.
• You have the proof of purchase to show the manufacturer.
• The faucet was not bought from clearance sales.
• You are ready to pay any international shipping cost applied.

The Warranty Covers:

• Repair any defect in the faucet structure.
• Fix any damage to the finish.
• The spray head assembly for up to 1 year.
• Faucet cartridge for 5 years.

If you have caused damages from misuse or accidents, then the warranty won’t be helpful. Also, it does not cover hard-water-related issues or corrosive damages. Make sure to give a call and find out more specific details from the service center if you need to know more.

Wrapping Up

And there you have the Kraus Oletto faucet troubleshooting steps, read and understand, hopefully, before giving it a try. 

I hope you will be able to fix any minor errors going on with this popular touch faucet from Kraus. However, any major problem may require assistance from a professional. 

If the warranty covers the issue, you are good and sorted. But if not, it’s still recommended that you hire a professional to inspect and fix things.

I will be seeing you soon in my following guide. Take care!