Is Kohler Replacement Parts Free? – And How to Avail Them
When my faucet cartridge started acting up, I started to look for replacements from various sources. A friend, however, noticed it and asked me to Kohler – apparently, if I have my warranty, I might get a replacement for free.
That’s when I was shocked and asked myself again and again – is Kohler replacement parts free?
Turns out, it is true that the replacement parts are free if the warranty is still valid, but there are a few conditions that should be kept in mind. Moreover, claiming the warranty is also important to get free replacement parts – so the user should do that first.
But don’t worry, and we will discuss how to do that here, alongside the conditions of getting a free replacement part and what the Kohler warranty covers.
Does Kohler Offer Free Replacement Parts?
One of the many remarkable things about Kohler is that it never lets its consumers down – even when its products fail to work. According to Kohler faucet warranty policy, you will be able to get free replacement parts – but with conditions applied.
If something goes wrong with the product, or if any part of it fails, then Kohler will replace that component for free. But surely, that is after you have claimed your warranty and provided your proof of purchase.
Secondly, this is not applicable if the product or any part of the product became malfunctioned due to misuse, accident, or abuse. In that case, Kohler will not offer free replacement parts.
Lastly, only those who are using a Kohler faucet in their own households will be able to avail of this benefit.
So, if you are using Kohler faucets or any other product for commercial purposes, then you will not be able to get free replacement parts.
According to the timeframe of the warranty, you should be getting free parts 10 years from the date of purchase.
How to Avail Free Kohler Replacement Parts?
Think you meet all the conditions to get free Kohler replacement parts? Then let me walk you through the process of claiming them.
Contact Kohler Co.
You need to get in touch with Kohler Co. to claim your free replacement part, and the best way to do that is to contact your plumber contractor or dealer.
You can also write to Kohler if none of the previous options are feasible for you.
Provide Necessary Information
Once you contact Kohler Co., you need to provide all the necessary information regarding your product and the problems that it is facing. This might also require you to find your Kohler faucet model number.
Claim Your Warranty
Lastly, provide your proof of purchase, which will contain the date on which you bought the product – hence, help them determine if your warranty is still valid or not. Once they have made their decision, you can claim your warranty.
Get Your Free Replacement Part
Now, after communicating regarding which part needs to be replaced, you should be getting the free replacement part soon.
Kohler Kitchen Faucet Parts Diagram
In case you are not sure about how the parts of Kohler products are determined for a free replacement, here is a diagram of a kitchen sink faucet to help you understand better.
Here, you can see that the kitchen faucet is comprised of many different parts.
All of these parts can be freely replaced by Kohler if they fail to perform within the warranty.
What Does Kohler’s Lifetime Warranty Cover?
Kohler’s lifetime warranty is applicable for the faucets only. In this system, those who have purchased the faucet for residential uses will avail of the warranty for 10 years.
They will also get free replacement parts and services free of charge if the faucet or any part of the faucet malfunctions.
But this is only applicable in case of failure on the faucet’s part or in case of any defective component.
If there is any problem due to misuse or abuse, then Kohler will not take responsibility and provide any services mentioned above. Similarly, lack of maintenance will also void the warranty.
Those who have purchased the faucet for commercial uses will only avail of the warranty for 5 years but will not be able to avail of the services mentioned above.
Where to Buy Kohler Parts?
Kohler parts are available worldwide, and you can buy them through multiple means. Here, we will discuss where you can buy Kohler parts from.
Your Local Stores
Kohler tends to have a showroom in most of the states in America – making it really easy for you to visit the showrooms and make your purchase. You can use the model number of your faucet to find suitable parts in the stores.
Kohler’s Website
If the Kohler showroom is a bit too far from your house, then you can choose to purchase through Kohler’s website as well. Choose suitable parts and have them delivered to your doorstep.
Secondary Websites
There are tons of secondary websites that contain Kohler parts – for instance, Amazon. If Kohler doesn’t deliver to your doorstep, don’t worry, Amazon surely will.
Final Words
Is Kohler replacement parts free? As you have seen, the answer to that is not straightforward.
But if you think that you meet all the criteria, then don’t wait up and claim your free parts right away.
