Allen Roth Pull Down Sensor Kitchen Faucet Not Working (Solved)

The new Allen+Roth TOLLAND Pull-Down Sensor Kitchen Faucet 2517130 is now famous for its sensor feature. You can turn the water on and off by waving your hand or other objects near the sensor. It also has a touch-control pull-down spray head that allows you to switch between stream and spray modes.

You can also use the handle of the faucet instead of the sensors. However, like other kitchen faucets Allen+Roth kitchen faucets also have some issues. Occasionally it stops working.

Indeed many users of the Allen+Roth pull-down sensor kitchen faucets complain about not working on it.

If you have this model of faucet and it stops working then you are in the right place. This article will cover the reasons and solutions for not working on an Allen+Roth pull-down sensor kitchen faucet. 

Reasons for Not Working of the Allen+Roth Pull-Down Sensor Kitchen Faucet

Many causes prevent the faucet from working. As the Allen+Roth pull-down sensor faucets have both sensors and handles, you should check their functionality when the faucet stops working.

Some reasons that stop Allen+Roth pull-down sensor kitchen faucet from working are given below.

How to Fix Allen+Roth Pull-Down Sensor Kitchen Faucet That Is Not Working?

The issue of kitchen faucets not working is a common problem. Overall most users face this issue in their life at once.

However, by taking proper steps users can solve this issue. I’ve listed some steps below. If your Allen+Roth pull-down sensor kitchen faucet stops working, simply follow these steps.

1. Check the Installation Process

Check the installation procedure once more if you install the faucet for the first time and it doesn’t work. Ensure the faucet is installed correctly. Such as:

2. Check the Supply Line

You should check the water supply line if you notice your faucet is not working then. If your supply line is off no water will come through the faucet. So ensure your supply line is on.

3. Change the Cartridge

If you are using the handle to turn on or off the water but the faucet is not working then the cartridge may be damaged. You must replace the cartridge in this circumstance. To replace the cartridge first turn off the supply line then remove the handle. After that change the cartridge.

4. Check the Cable and Hose Connector

Three hoses emerge from the faucet’s base. These hoses connect to the top of the control box, which is located beneath the sink. Check that the hoses are securely attached to the control box connecter.

Also, make sure the battery pack wire at the bottom of the control box is tightened. If you see any loose hoses or wires, push them back into place. It is critical to note that if the cables are loose, your faucet will not function.

5. Clean the Sensor

A dirty sensor may cause your faucet not to work. When you wave your hand or other objects near the sensor it detects your movement and flows water. But if the sensor is covered with dust it is not able to detect any movement. As a result, the faucet did not work.

Therefore, after waving your hand near the sensor, if the faucet does not work, check the sensor. If it is dirty then you need to clean it.

Clean gently with a clean cloth dampened with mild soap and water. Do not clean the faucet surface with acids, harsh chemicals, or abrasive detergents.

6. Replace the Batteries

If your faucet is still not working after cleaning the sensor, the batteries may be faulty. The faucet will not function if the battery is dead because the faucet requires electricity to operate the sensor.

To determine whether you need to replace the battery, turn on the handle. Then, bring your hand up to the sensor. If your battery runs out of power, the sensor light will flash ten times.

So after bringing your hand near to the sensor if it keeps flashing that indicates your batteries are defective. In this case, you have to change the battery.

7. Change the Control Box

If your faucet still does not turn on when you wave a hand close to the sensor after cleaning it and replacing the batteries, the control box may be damaged.

Changing the control box may fix your issue. To request a replacement control box, contact customer service. Put the new control box in place of the old control box.

Final Words

If your Allen+Roth pull-down sensor kitchen faucet isn’t working, start by checking the water supply line. Make sure the cable and hose are properly connected.

Clean the sensor if it’s dirty. These are simple fixes. If it’s still not working, consider changing the cartridge. If all else fails, try replacing the batteries or control box.

However, it’s best to get assistance from customer service before changing the control box. Good Luck!