Troubleshooting WEWE Kitchen Pull-Out Faucet! [Easy Fixes]
Being a Chinese brand, WEWE is fairly famous in North America and Europe for its simple installation and crisp design. In the China region, there are a few factories that make WEWE faucets.
Even if it’s popular right now, lots of folks face issues like leakage, buttons not working, low water pressure, etc. To fix WEWE faucet issues, just change the bad cartridge, tighten out the adapter, clean the dirty aerator, replace the damaged spray head, and so on.
No need to panic! Here, I’ll describe the real issues, causes, and their solutions in detail so you can try them at home. Let’s Begin!
7 WEWE Kitchen Pull-Out Faucet Problems and Troubleshooting!
If your pull-out faucet is making noise, leaking, or not working, here’s how you can do WEWE faucet repair or replacement based on the issue:
1. Leakage from Faucet’s Handle
The WEWE faucet can leak from the handle. In most cases, it occurs due to the bad cartridge or worn-out seal ring inside the cartridge. To get rid of the leaking issue, you’ll simply need to change the cartridge.
How to Solve?
You’ll need to take out the plug using a flat screwdriver. Then, use an Allen wrench or the hex key that comes with the package on the hole of the faucet’s handle. It’s mostly located below the handle, the complete opposite of the handle direction.
Once you find the hole, insert the hex key on it to remove the handle and then loosen up the decorative ring with your hand. Next, grab an adjustable wrench and take out the hexagon nut.
Then, take out the cartridge part and insert the new one into the same place. After that, put on the hexagon nut, ring, handle, and plug by doing the reversal process.
| Project OverviewCost: $16 for a cartridge.Time: 10 – 20 minutes.Tools Needed: Flat screwdriver, hex key, adjustable wrench, and cartridge. |
2. Leaking from the Bottom
In case the water comes from your faucet’s bottom or base, it indicates either the adapter on the supply valves (hot or cold lines) is loosened up or the stabilizer is needed. To resolve the issue, you’ll need to tighten out the adapter or install a stabilizer.
How to Solve?
To begin with, you’ll need to check the adapter on each (hot and cold) water supply line to find the leakage. After that, if it seems to loosen up, tighten it out using an adjustable wrench.
If you detect the leakage from the base again, then turn off the water supply in your kitchen. Next, take out both hot and cold supply hoses from the valves.
After that, take out the steel gasket, rubber gasket, and black nut under the sink area. Then, insert the white stabilizer with an O-ring and leave no space.
Once it’s done, put on the black nut, rubber gasket, and steel gasket properly. And then, attach the hoses to the individual water supply valves.
| Project OverviewCost: $11 for adapter and $8 for stabilizer.Time: 5 – 15 minutes.Tools Needed: Adjustable wrench, adapter, and stabilizer. |
3. Leaking Above the Spray Head
Fluid coming through the gaps of the spray head or spout area is a common indication of the aerator being dirty. As calcium buildups inside the aerator, the water can’t come out of the spout and so starts to leak. If this happens, you’ll need to clean the aerator.
How to Solve?
Start by getting an aerator key that is able to remove the part from your WEWE pull-out spout. Then, align it inside and rotate it in the anticlockwise (left) direction.
Next, dip the aerator in a glass of water and a tablespoon of vinegar. Let it sit there for around 20 minutes and then wash it off with fresh water.
You can also use a small toothbrush to wipe out any leftovers. And then, reinstall it to the spray head. If the problem still exists, you’ll need to change the aerator part for the good.
| Project OverviewCost: $13 – $19 for an aerator key.Time: 25 minutes.Tools Needed: Aerator key, bowl, water with vinegar mixture, and a small toothbrush. |
4. Button Issue
The buttons not working when being pressed is a sign that indicates the inner mechanism failing. And, the WEWE faucet’s spray head comes with 2 – 3 buttons (spray, steam, and pause or sweep). To resolve the issue, clean the gasket and O-rings inside or change the spray head.
How to Solve?
You’ll need to begin the process by turning off the water supply in your kitchen to avoid interference. Then, pull the spray head toward you and then simply take out the spray head by twisting it in an anticlockwise direction. You can also use a clip to clamp the retractable hose.
After that, check inside the retractable hose that goes to the spray head to find a thick washer. To remove it, just use a flat screwdriver and pull it out. Then, wash it off with a toothbrush.
If the washer seems good in condition, then just change the spray head. Otherwise, change the washer and then put on all the parts before turning on the water supply.
| Project OverviewCost: $21 for a spray head and $7 – $10 for a washer.Time: 10 minutes.Tools Needed: A spray head, toothbrush, flat screwdriver, and washer. |
5. Low Water Pressure
If the water comes slowly from the faucet’s sprayer, it can occur because of the dirt or buildups at the end of the water lines. In this situation, you’ll need to clean the water supply hoses and wash the mesh washer or replace it.
How to Solve?
Just turn off the water supply valve in your kitchen and then remove the water hoses (hot and cold lines) with an adjustable wrench.
After that, bring a bowl of water with vinegar solution and dip both water supply hoses into it for a couple of minutes. Next, take a flat screwdriver to take out the mesh washer and then check its condition.
If the mesh washer seems good, then wash it and then put it back in its spot. Or else, change this part and reinstall all the parts.
After that, turn on the water supply of both lines and drain the water for around 20 seconds to clear out the vinegar scent.
| Project OverviewCost: $7 – $10 for the mesh washer.Time: 10 minutes.Tools Needed: Adjustable wrench, flat screwdriver, mesh washer, and a bowl of water with vinegar. |
6. Hose Doesn’t Retract Properly
When the hose of the WEWE faucet doesn’t retract, it happens due to the issue of the gravity ball. As the ball can’t put weight on the hose so it can retract, the hose gets stuck or doesn’t come back properly. In this case, you’ll need to change the gravity ball.
How to Solve?
To start with, get below the sink to figure out the retractable (black) hose that pulls down the spray head or sprayer at the top.
In that hose, you’ll find a round-like weight ball attached. Then, unplug it from the white labeled area. After that, insert the new weight or gravity ball into the labeled area and lock it properly. If your weight ball contains a screw, then tighten it out with a flat screwdriver.
| Project OverviewCost: $16 for the gravity ball.Time: 2 – 5 minutes.Tools Needed: A flat screwdriver and gravity or weight ball. |
7. Noisy, Aging, and Smelly Faucet
As you use the WEWE faucet for a long period, it can make noise, start to age, and the water tastes or smells bad. To fix this error, you’ll need to remove the faucet and check its condition before changing it.
How to Solve?
To remove the old one, you’ll need to turn off the water supply lines. After that, take out the hot and cold lines from individual water supply valves using an adjustable wrench. Then, flush or drain the water under a bucket for around 30 – 60 seconds.
Next, take out the gravity or weight ball (if it is good in shape) using a flat screwdriver. Afterward, unscrew the black nut from the threaded tube with your hand or the screwdriver if it contains 2 screws.
Then, pull out the hoses, deck plate (escutcheon), and the faucet part above the sink with your hand. Now, install the WEWE faucet that you get on the same spot and do the reverse procedure to finish the process. And, don’t forget to put on the weight ball.
| Project OverviewCost: $56 – $160 for WEWE faucet.Time: 40 – 60 minutes.Tools Needed: A bucket, flat screwdriver, adjustable wrench, and WEWE faucet. |
Frequently Asked Questions
Can you reset the WEWE faucet?
No! Based on the brand and the manual of WEWE, there’s no actual way to reset the faucet. However, it can be flushed to clear out the inner dirt.
Why is my faucet not turning on?
The faucet not turning on is an indication of being clogged, a broken inner washer, or parts that need replacement.
Why is my WEWE faucet not working but the sprayer is?
It’s either dirt inside the hoses (hot and cold supply lines) or a broken cartridge or mesh washer. Due to these reasons, the faucet doesn’t turn on while the spray head seems okay.
Final Take
Troubleshooting the WEWE faucet is simple if you can identify the root causes and have all the tools to start the repair.
It may cost a few bucks to repair the problematic part and make the faucet work again. And if nothing works, then change the faucet.
I hope all the problem-solving steps help you to repair the issue that you are facing with the WEWE faucet. And, be sure to try the solutions at home. Have A Great Day!
